At Gold Lotus Jewelry, we pride ourselves on exceptional customer service and ensuring our customers' satisfaction. Our commitment to your happiness is paramount, and we are dedicated to resolving any concerns with your order.

We stand behind the quality of our products with a comprehensive 100% money-back guarantee. This covers any products that arrive defective or sustain damage during shipping. Should you be dissatisfied with your purchase for any reason, rest assured, we will endeavor to rectify the situation.

For efficient processing of returns, we request that you contact our support team at jewelrygoldlotus@gmail.com. Please include a photograph of the item in its original packaging to address any quality or sizing discrepancies.

When initiating a return request via email, kindly use "Return" as the subject line and provide a detailed description of the issue.

Our Returns Policy is valid for 30 days from the date of delivery to your address. Please note that returns or exchanges are not possible after this 30-day period, and this policy applies exclusively to original orders, not to items that have already been exchanged.

To qualify for a refund or exchange, all items must be returned with their original tags intact.

We take great pride in providing complimentary shipping to our valued customers at Gold Lotus Jewelry. However, we kindly inform you that the costs associated with return shipping are not covered under our policy.

For any inquiries regarding returns, please do not hesitate to reach out to us at jewelrygoldlotus@gmail.com.

Returns

We offer a 30-day exchange or refund guarantee, starting from the date of delivery to the customer. Please note that we are not responsible for any customs charges (import duty or tax) on returns. All costs and charges associated with returning your order are your responsibility. We recommend using tracked shipping or obtaining proof of postage, as we cannot refund or exchange lost returns. Orders returned after the 30-day exchange or refund window will be sent back to the customer.

How to Request an Exchange or Refund

Please review our Refund Policy and follow the provided instructions. To qualify for a refund or exchange:

Items must be unworn (except for trying on).
Include all tags and packaging.
Items not meeting these requirements are not eligible.

Exchange Policy

You may exchange your purchase within 30 days of receiving the items, provided they are unworn and in their original packaging. We will cover the cost of the first exchange from our warehouse. Subsequent exchanges will incur delivery costs.

Refund Policy

Refunds will be processed to the original payment method after they are received and processed at the warehouse. Please allow 7-14 days from the date of delivery for refunds to be issued. You will receive a notification once the refund is completed. Refunds will be credited to the same payment method used for the purchase.

Faulty Items

If you have received a faulty item, please contact jewelrygoldlotus@gmail.com within 30 days of receiving the item(s). Include the following information in your email:

1. Your order number.
2. Description of the damaged item.
3. Photographic evidence.